Idp Ielts — Speaking test details

I had booked my exam on 15.02.2023 and I was expecting that I would get my speaking test venue on mail/SMS (what usually people expect and what usually happens) but I got the mail on 13.02.2023 3:0 pm that my test has been scheduled on 13.02.2023 2:40 pm. When I called the customer care, they say that you should have checked the portal because their mailing system was down. After paying 15000rs and booking the exam 15 days before, should I go to the portal everyday for checking the speaking test details? This wasn't mentioned anywhere in the acknowledgement mail. It's not student's fault that the idp is not competent enough to handle their systems. And for rescheduling the exam, they charge another 3000rs. Why would I pay 15000rs before and then pay 3000 more for no fault of my own. Please provide a solution for this @idpindia.