Idp Ielts — Speaking test for people with speaking disabilities

Address:

Tehran, APP 5,#118,Nami Building, West Farmanieh, Between Aghaein & Aria Streets

Dear Sir/Mrs.,
Hi!
My name is Ali Nikitabar. I’m 23, and I study Industrial engineering in Tehran.
I took an academic IELTS test in Tehran on January 20th, 2022, (Passport no. K[protected] the results of which (listed below) I got on February 5th; and I am writing to express my deep dissatisfaction.
Firstly, I have a speaking disability: I stutter when I speak. As I was signing up for the speaking test, I noticed an option to obtain some extra time, which I was happy about, since I could use it. When I chose that option, all the venues for the speaking test vanished, so I proceeded with the normal sign-up process, and then called the IELTS center in Tehran two days prior to the speaking test. They told me when I got to the venue that I needed to let them know that I had a speaking disability, so on the day of the speaking test I went there and I let them know. The clerk asked me, and I quote, "do you have a medical certificate?” to which I answered that the support center hadn't told me that I needed one. She then told me she would let the interviewer know that I had this problem.
Before I was about to enter the room for my test the clerk walked in the room and told the interviewer I had a speaking disability. He asked her for my medical certificate, to which she replied, “He wasn’t told that he needed one”, so I walked in, and every time I was asked something, after I had talked for about 20 words, the interviewer would cut me off and ask the next question.
I am under the impression that I couldn’t express my knowledge of English because I did not have enough time to speak, and that the interviewer did not believe that I truly had a disability, and he did not give me any extra time. The interviewer apparently had no training for this situation or he chose to ignore my disability and the conditions of conversing with a stutter. My low speaking score partly is due to the interviewer’s behavior which amplified my stuttering.
As you can see, I received a score of 8 on the reading and listening sections, and I am quite confident in my ability to speak, as I have been an English speaker since childhood. I am certain that the poor score I received on the speaking section was due to my stutter.
I am deeply dissatisfied with this examiner's lack of familiarity with stutterers and their condition, and I hope that you can help me by scheduling a speaking test with a trained professional who understands my ailment.
Thank you for your time. I am eagerly awaiting your response.
Best regards,
Ali Nikitabar
Tehran,