Dear IDP :
I wish to complain about the IELTS exam that held in Tehran IRAN by company called (IRSAFAM) in Parsian Enghelab Hotel in Tehran. that the exam was on 18/12/2021.
I am complaining because the exam started with 3 hours delay. Instead of 8:30 AM it started in 11 AM . During this period there was a lot of conflict between candidates and IRSAFAM people, that all the candidates include me get stressed. The main problem was headset that did not work. However the new headsets arrived at 11 AM and between this period, the area was total chaos. I was really hungry and a lot of people were concern about their parents or friends that they told to come at 12 PM. We left the exam at 2:30 PM instead of 11:30 AM. Many people leave the exam but I could not because I have deadline to submit my apply to university so I had to stay there. They ruined my future with this exam. All that I wanted was standard exam that’s it. And beside that I travelled with flight to Tehran to do this exam because I live in different city. To resolve this problem I would like you to do something.
When I first learned of this problem, I contacted admin of IRSAFAM at your company in Tehran, and was told that nothing could be done about my problem. I believe that this response is unfair because I have been studying for 2 years and the condition was awful and that’s just unfair. I would like a written statement explaining your company’s position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem.
You may reply to me at this email ( [protected]@gmail.com )
Sincerely,
ARYAN MIRZAEI VISHKAEI Was this information helpful? | 
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