Idp Ielts — They are not helping with test cancellation and transfer refund

I will explain clearly about my situation.

1.My examination was initially booked in Chennai and due to covid, i moved to my native and transferred examination to my nearest test center by paying transfer fees (i just wanted to change my test location but i did not request them on any specific test date, once i came to know from a representative that they done charge for transferring exam).

2.My exam keep on postponed (i understand that Covid has challenges all over india).So my final exam date was 19-June and till 17th evening i was not shared venue details of the exam.

I called IDP center and inquired, they said all examinations are cancelled and we just recieved information from government.Since i wanted to cancel the examination(at that time i dont have any active booking for examination), they update me to write an email saying that i need to cancel my examination.They said they ll deduct adminisitration charged and refund my exam booking charge and transfer charge as i didnot take the test as well.

But in next 2 days they have scheduled the exam and they are helping with cancellation.When i inquire them, all the employees are talking rude saying that, we are not forcing anyone to write exam with IDP and disconnect the call.

IDP is providing the worse customer support and intending only to earn money from ppl like us and their customer support is a pathetic one.