| Address: DFR1, Micon Legacy, Ambajim, Fatorda, Salcete, Goa |
| Website: IFB |
Respected Sir/Madam,
I am writing to lodge a formal complaint against IFB Industries Ltd. for persistent issues related to a defective AC unit and extremely poor after-sales service, which has caused immense inconvenience and financial loss to me as a consumer.
I had purchased an IFB AC unit (R & D Product) from Mr. Ankit Jain, Manager at IFB, Verna, Goa, in November 2022. While the unit functioned properly for the initial two years, I have been facing continuous problems with it for the past nine months.
Despite spending nearly ₹8, 000 on multiple repair attempts and registering several complaints with IFB's authorized service provider in Goa, Rico Services, the AC remains non-functional. The behavior of the service team has been unsatisfactory and unprofessional. Each time a complaint is raised, the representative, Mr. Faisal Choudhary, contacts me only to request the OTP required to close the ticket-often citing delays beyond ten days-but fails to ensure that the issue has actually been resolved.
The service technicians have visited my residence more than 18 to 20 times, yet each repair only keeps the AC functioning for one or two hours before it stops working again. Despite repeated requests for a senior technician, young and inexperienced boys, often without identification or proper uniforms, are sent to handle the repair. These individuals frequently rely on video calls with unknown persons for repair instructions, displaying a clear lack of training and accountability. Initially, I was told that the PCB needed replacement, which I paid for. Then the issue was said to be with the display panel, which was also replaced at my cost. Following this, the issue of gas leakage was identified, and I paid again for gas refilling. Even after the unit was taken to the service center and held there for over ten days, the issue resurfaced within 48 hours of reinstallation, showing the E4 error again.
This recurring cycle of misdiagnosis, negligent servicing, and monetary loss has caused extreme mental distress and a complete breakdown of trust in IFB’s product and services. It is evident that the product has a manufacturing defect or a persistent technical flaw that IFB’s service team has failed to resolve.
Given the prolonged inconvenience, repeated failures in after-sales service, and financial burden incurred due to ineffective repairs, I humbly request the Forum to take cognizance of this matter and direct IFB Industries Ltd. to replace the faulty unit at the earliest, or alternatively, initiate a full refund along with appropriate compensation for the inconvenience and expenses borne.
For your reference, here are the Complaint/Ticket IDs I have raised with IFB over the past several months:
[protected]
[protected]
[protected]
[protected]
[protected]
I am enclosing copies of the service records, payment proofs, and correspondence for your consideration.
I request your kind intervention in ensuring that justice is delivered in this matter.
Sincerely,
Sonia Gomes
Mobile: [protected]
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