[Resolved] IFB Industries — Dishwasher display unit problem replacement pending

prasannavenkatesan shanmugam

from Lalgudi, Tamil Nadu

Address:	620014
Website:	www.ifbappliances.com/about-us.html

I purchased IFB dishwasher from an authorized dealer in Trichy tamilnadu and the product is under warranty. On 6th June we noticed that the display unit was not functioning. We registered a complaint with IFB authorized service center. On 9th June the technician removed the faulty display unit and informed us it will be replaced soon. Till date we did not get the replacement for the faulty unit. We registered another complaint thru toll free no. on 22nd June [complaint no. [protected]]. The response is very poor. The local service center asked me to contact an executive who says that the display unit is arriving from Goa and on 1st July the problem will be solved. But the problem still continues. The service of IFB is degrading.

Was this information helpful?

No (0)

Yes (0)

Mar 18, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2016

IFB Industries Customer Care's response Dear Prasanna,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Jul 13, 2016

IFB Industries Customer Care's response Dear Prasanna,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.