Dear IFB Customer Care Team,
This is with reference to my earlier detailed complaint (copied below for your ready reference) regarding my IFB fully automatic washing machine, Model Senator VXS0812 (Front Load), purchased on 04.12.2021 from your authorized dealer M/s Maya Sales, Hisar. After repeated failures and multiple unresolved issues, IFB had replaced my machine.
However, it is highly regretted that even the replaced machine has now developed several faults, and the performance continues to degrade day by day. Since installation, a number of parts have already been replaced, including:
Electric motor
Belt
Shock pads
Shock springs
Front door
Still, the machine is not functioning properly. The following complaints have been registered after replacement of the machine:
16.03.2024 – Complaint registered for heavy noise and vibration.
14.10.2025 – Complaint registered for heavy noise, vibration, and programme getting stuck at 23:00 minutes during the wash cycle.
25.10.2025 – Complaint registered for heavy vibration and loud sound, even after replacement of 01 spring and 02 shock pads by your service team.
03.11.2025 – Complaint registered again and the front door of the machine was replaced.
Despite these multiple repairs and the replacement of major components, the machine continues to function abnormally.
Furthermore, today 02.12.2025, the machine got stuck on the RINSE programme at 23:00. After attempting a reset, the machine is now completely non-functional, and the door is not opening, causing serious inconvenience and safety concerns.
This situation is extremely disappointing and raises strong concerns about the quality and reliability of even the replacement machine provided by IFB.
Therefore, I request you to please inspect this issue on priority and provide a final and permanent resolution. It is not reasonable or acceptable for a customer to face such prolonged, repeated, and unresolved issues for over three years, even after machine replacement.
If the issue is not resolved immediately, I will be compelled to escalate the matter to the Government of India Consumer Care Portal for appropriate action.
Your urgent intervention is requested.
Previous Reference (Complete Details Shared Earlier on ):
Sir,
It is herein acquainted that I had purchased IFB fully automatic washing machine, Model Senator VXS0812, Front Load on 04.12.2021 from authorized dealer M/s Maya Sales, Hisar and considered myself fortunate to be an IFB customer. The said machine was installed on 06.12.2021 by an authorized technician of IFB deputed by the dealer at my location.
Sir, it is regretted to point out that repetitive faults/errors have been coming in this machine since installation. I have registered many complaints through the My IFB App as well as through the IFB customer care helpline. In addition to this, I have also arranged 3 visits of IFB technicians at my own cost. The detailed history is as under:
First machine overflow error in March 2022; complaint attended but no fault diagnosed.
Again overflow error on 13.05.2022; complaint attended but no fault diagnosed.
DP Er appeared 02–03 times; complaint attended but no fault diagnosed.
Door Error (DL Er) on 01.07.2022; complaint attended but no fault diagnosed.
On 04.07.2022, complaint closed without attending. After repeated request, technician visited on 09.07.2022 and confirmed overflow sensor not working properly; Display PCB replaced. Matter was communicated to Mr. Kulwant (IFB Franchise Head, Hisar) and Mr. Anil (Haryana IFB Service In-charge).
On 22.07.2022, DP ER appeared again; technician attended.
On 28.07.2022, DL Er appeared again; Main PCB, Water intake coil, Overflow sensor, and Door lock relay were replaced.
On the same day, DL Er reappeared; door was not opening. Franchise confirmed they were unable to diagnose the issue. Complaints registered again but no resolution received.
On 29.07.2022, technician visited and opened the door after rigorous efforts.
The sequence of events clearly indicates an inherent or manufacturing defect. The dealer denied this despite continuous failures. Considering the reputation of IFB, it was requested that the machine be picked up and the full amount refunded, as I could no longer bear such a faulty product.
Despite all this, even after replacement, the issues continue.
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