IFB Industries — fraud done by their service engineer on 25th feb 2018
RaRajiv Routh on Mar 1, 2018
On 25th Feb at about 2PM, we lodged a complaint in IFB Frontload washing machine service centre (Toll free no.[protected] to repair our machine. They told on phone that they are sending service engineer. Within one hour one Service Engineer (Rohit - Mobile no.[protected]) called us and told that he has reached near to my home i.e. Jagat Ram park, Laxmi Nagar, Delhi and asked us to guide to our house. We guided him by phone and he reached to our home saying he has come from IFB. He checked the machine and told that the load bearing is broken, hence we must take AMC to reduce the cost of repairing. He took cash Rs.6121/- and prepared one AMC Invoice (of one Agency of IFB "Exclusive service") and made AMC contract for 3 three years and told us that within 2 days he will come and repair it. Since then we are waiting and trying the number but it is unreachable. We again called IFB centre and they told that they did not send service engineer. They also confirmed that Rohit did fraud with us by preparing a fake invoice and took the money and switched off the phone. It is unfortunate that IFB being such a big company, cheating middle class people like me. I am not going to spare them and shortly I will lodge police complaint.
I am also attaching the fake invoice prepared by IFB Service Engineer. In case someone from IFB is reading this msg, please contact me and refund my amount.
[Mar 02, 2018] IFB Industries customer support has been notified about the posted complaint.
Verified SupportIFB Industries Customer Care's response, Mar 03, 2018
Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
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