[Resolved] IFB Industries — front load washing machine fire (completely burnt & property damage) | |||
As usual washing machine was running on 4th jan 2018, after about 45 min smoke started coming form machine & fire started. Washing machine completely burnt, fire & smoke caused the property damage. Electrician verified the incident & confirmed that the problem is with washing machine & no issue with electric supply. Model - 5kg, elena (Front load), Year - 2007 Incident happened on 4th jan 2018, same day a compliant was raised to ifb & no one visited till date. Even the response from customer care is the machine is not in warranty & will be charged by service representative. No answer for the question, will the machine burn after warranty? Compliant number - [protected]. Sever property damage:- 1) complete home turned black, need to be refurbished. 2) washing machine completely burnt (Only skeleton) 3) ceiling fan burnt 4) dress materials burnt & turned black which can't be used. Please refer attached photos. Need ifb to provide replacement for washing machine & compensation for property damages. Ramesh bgk +91 [protected] [protected]@gmail.com Was this information helpful? | |||
Feb 19, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jan 09, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We apologies for the inconvenience caused. We will attend this on priority. Regards, IFB APPLIANCES Verified Support Jan 17, 2018 IFB Industries Customer Care's response Dear Sir/MadamAs discussed, we had provided best exchange price for you. Kindly let us know if you are interested in exchanging machine so that we can assist you. Regards, IFB APPLIANCES | |||
 2 Comments | |||
Comments
Dear IFB,
No one has approached with me on below request as stated on 17th Jan 2018.
" As discussed, we had provided best exchange price for you. Kindly let us know if you are interested in exchanging machine so that we can assist you."
Can you please call me on +91 [protected].
Regards,
Ramesh BGK
As usual washing machine was running on 4th jan 2018, after about 45 min smoke started coming form machine & fire started. Washing machine completely burnt, fire & smoke caused the property damage.
Electrician verified the incident & confirmed that the problem is with washing machine & no issue with electric supply.
Model - 5kg, elena (Front load),
Year - 2007
Incident happened on 4th jan 2018, same day a compliant was raised to ifb & no one visited till date. Even the response from customer care is the machine is not in warranty & will be charged by service representative. No answer for the question, will the machine burn after warranty? Compliant number - [protected].
Sever property damage:-
1) complete home turned black, need to be refurbished.
2) washing machine completely burnt (Only skeleton)
3) ceiling fan burnt
4) dress materials burnt & turned black which can't be used.
Please refer attached photos.
Need ifb to provide replacement for washing machine & compensation for property damages.
Ramesh bgk
[protected]@gmail.com
No one has approached with me on below request as stated on 17th Jan 2018.
" As discussed, we had provided best exchange price for you. Kindly let us know if you are interested in exchanging machine so that we can assist you."
Can you please call me on +91 [protected].
Regards,
Ramesh BGK
As usual washing machine was running on 4th jan 2018, after about 45 min smoke started coming form machine & fire started. Washing machine completely burnt, fire & smoke caused the property damage.
Electrician verified the incident & confirmed that the problem is with washing machine & no issue with electric supply.
Model - 5kg, elena (Front load),
Year - 2007
Incident happened on 4th jan 2018, same day a compliant was raised to ifb & no one visited till date. Even the response from customer care is the machine is not in warranty & will be charged by service representative. No answer for the question, will the machine burn after warranty? Compliant number - [protected].
Sever property damage:-
1) complete home turned black, need to be refurbished.
2) washing machine completely burnt (Only skeleton)
3) ceiling fan burnt
4) dress materials burnt & turned black which can't be used.
Please refer attached photos.
Need ifb to provide replacement for washing machine & compensation for property damages.
Ramesh bgk
[protected]@gmail.com
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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First complaint made on 26th November '17, again raised on 20th December. Till today issue is not resolved. My machine is under AMC. Please sort out the Drum issue. URGENT
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Regards,
IFB APPLIANCES
Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
Hope your issue has been resolved. Do write to us if you require any further assistance.
Regards,
IFB APPLIANCES