[Resolved]  IFB Industries — ifb dishwasher neptune vx

Address:

411001

I had purchased a ifb dishwasher on 15/8/17 from vijay sales, sadhu vaswani road, pune..

In november 2019, the machine started malfunctioning showing an f3 error. I lodged a complaint and a technician was sent and it was diagnosed to be a problem with the drain pump which was replaced at a cost of rs. 2, 250 and we paid rs. 590 as service charge.

After this service, there was little water leakage and the machine stopped sometimes giving an f5 error or stopped with f2 error or stopped just before before drainage and steaming. The technician visited again another 2 times saying that he saw no problem and but would consult his seniors about the error messages.

The machine continued working on and off till the first week of feb 2020, the machine did not work at all giving an f10 error and on pressing the reset button, there was big water leakage.

The technician visited after my complaint, saying that the circulating pump needed to be replaced costing rs. 6500. I am unwilling to pay for parts for the following reason...

1) your technicians are not adequately trained and may have further damaged the machine since nov 2019 due to incorrect fault finding and service.

2) for a machine costing rs. 30, 000 i will have to pay 1/3 of of its cost on repairs over a 2 year period, in addition to having to deal with a malfunctioning machine.

We had a dish washer of another make at the same location, quality of water etc and we never faced any such problem over a period of 12 years.