[Resolved]  IFB Industries — IFB Microwave touchpad not working

Address:Behala, Kolkata

We are using IFB Convection + Grill Microwave 30SC2 for a long time. Recently realized that the start and Stop button is not working. Requested IFB Service Center in Kolkata to send somebody to have a look. One service engineer came and checked (Sept 10). Unfortunately that time buttons worked. He asked us to monitor it and lodge another request if it's reoccurring. We paid 354 Rs as a service charge. A day after same problem started happening, now it's a continuous problem. Lodged another request(Sept 11). Second engineer came(Sept 13). Told us that the touch Keypad needs to be changed. He noted the model details and assured that he will come and replace next day. As there were no response, we started calling the service center. After couple of calls they informed us on Sept 15 that the keypad is not available and now we have only one option to buy a new one. Considering everything else(Major functionality) are working well we don't want to spend money on a new microwave. Is there any other way IFB can help us than buying a new machine. I am sure IFB will appreciate their loyal customers instead of pushing them to buy a new one.

Will appreciate a response.

regards,
Samiran Samanta
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Oct 19, 2021
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].

Regards
IFB APPLIANCES
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