[Resolved]  IFB Industries — IFB washing MAchine AMC BIG SCAM

Address:IFB

Before Buying a IFB washing Machine THINK 1000 times. If by any mistake the machine gets faulty and even if you have AMC there for the machine, then the fix will be purely depends on the merits of the AGENCY if they want to fix your machine or make you exchange your machine.
My name is Ravi B and my IFB washing machine is repaired for the last 45 days and nothing done from IFB at all even the machine has the AMC till MArch 2022.
Oct 14 2021 water LEAK issue created TICKET [protected] and then Oct 15 technician Subhan came and dismantled all the parts for the replacement but still NOW there is NOTHING DONE. He asked me to call SANTHOSH area manager for IFB to get the parts as he is not providing him. what a pathetic area manager and pathetic service from IFB.
Then again I waited cos some machine parts he said he dont get it fast and After diwali i called customer care again on Nov 20 and i see the ticket of Oct 14 is already cancelled by technician without telling anything to customer. So i reported about Santhosh and IFB and created new ticket [protected] and still the ticket has been cancelled by technician where i keep on creating ticket without anything from you.
So CUSTOMERS Stop BUYING IFB Appliances and buy other company products from Samsung or LG or Voltas.
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Jan 10, 2022
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES
Verified Support
Dec 08, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

We are truly sorry for the inconvenience you faced with your IFB Product. Our database indicates that you are using one of our old models of washing machines which is now non serviceable.Hence, we recommend that you exchange your model with one of our current running models with latest features.Our Branch has already given you our best offer.Please let us know if there is anything else we can assist you with.

Regards
IFB APPLIANCES
Dec 08, 2021
Updated by coolguyinravi
You took AMC from me for MArch 2021 to March 2022 . If you cant service your OLD models then why you took my money for AMC/- Refund me my 5000/-. Its your fault to not service my machine even after taking AMC for the same.. Settle this or i need to take LEGAL ACTION against you.
Verified Support
Dec 08, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

Please accept our sincere apology for the difficulties. Allow us some time to get back to you with an update regarding your concern.

Regards
IFB APPLIANCES
Verified Support
Dec 08, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

Please be informed that AMC full refund is not possible as per company policy.Request your patience in the interim.

Regards
IFB APPLIANCES
Complaint comments 

Comments

Dear Sir/Madam,

We are truly sorry for the inconvenience you faced with your IFB Product. Our database indicates that you are using one of our old models of washing machines which is now non serviceable.Hence, we recommend that you exchange your model with one of our current running models with latest features.Our Branch has already given you our best offer.Please let us know if there is anything else we can assist you with.

Regards
IFB APPLIANCES

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    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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