[Resolved] IFB Industries — ifb washing machine/burnt smell

SAIPavan Reddy

from Vijayawada, Andhra Pradesh

Jan 12, 2018

Address: Rangareddy, Andhra Pradesh, 500072

We are using ifb washing machine model of senorita aqua sx/vx 6.5kg 1000rpm... Still our product is in warranty, when we use cold-lightly soiled after the machine stops when we open the door of washing machine we are getting a burning smell inside and to the clothes, we are suffering from this issue from past few months, we thought it would stop but... Day by day it is increasing the smell, and some times we can see fog occuring in the machine when we open the door... We hope you team will solve my issue... Thanking you

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Feb 26, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jan 19, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

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Comments

[email protected]

from Delhi, Delhi

Jan 12, 2018

I have purchased IFB machine but on visit for demo, technician informed that filter need to be installed in machine. why the filter is not given at the time of sale. All the facts are not onformed by dealer at the time of sale. I presume IFB is providing all this but dealer are removing the same due to competition in market. Please look into this

IFB Industries Customer Care's response, Jan 13, 2018

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

rishikk

from Chennai, Tamil Nadu

Jul 9, 2018

We are using ifb washing machine model Diva Aqua VX 6 kgs and we are getting a burning smell and fog inside and to the clothes frequently and Still our product is in warranty, we are suffering from this issue. We hope your team will solve my issue... Thanking you .

IFB Industries Customer Care's response, Jul 10, 2018

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternalely you can write on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES