[Resolved] IFB Industries — Mother board defect in new washing machine | |
We had booked an IFB front load washing machine for 21k. The new machine was installed and within a week started giving problem. The washing cycle did not end even after 2 hours and when we asked for the service personnel to check he said that the problem is with the mother board and needs to be replaced. We raised an exchange request and it was approved by customer care center through a message. Then even after one month, nobody turned up, no exchange, no call. Again when we called customer care for asking the status for exchange they said that the area manager will contact us. Since we did not receive any calls from area manager we contacted the service personnel who came for installation, he asked us to call area manager. The area manager asked which person assured an exchange and who approved it. He said that in no case the machine will be exchanged and they will only repair the mother board. Which is definitely not acceptable to us, since we have hardly used it and it's not worn out that we can replace the part. It's brand new. We want an exchange for this defective product. Kindly resolve this issue.
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Aug 13, 2021 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jan 11, 2021 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support Jan 13, 2021 IFB Industries Customer Care's response Dear Sir/Madam, We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/. Regards, IFB APPLIANCES | |
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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