[Resolved]  IFB Industries — Not attending of washing machine complaints since 2 months

Address:

Khammam, Andhra Pradesh, 507101

I am a victim of IFB Industries by not resolving the Complaints and cancelling of Dockets raised by me since 2 months, stating that customer is out of station even though we are station. My Cust.ID:10258183.

i booked a complaint on 17-june-2016 with docket no:[protected] service person was attended call and told that PCB is faulty and he will book complaint for replacement of PCB. but till 8-july-2016 no body was attended the problem. when iam shifted from raichur to kothagudem and called to customer care they told that old docket they will close and with new address they will open new docket.
again on 11-july-2016 new complaint was opened with docket No:[protected] on same day service person visited and told that PCB is faulty and for replacing PCB he will update to branch manager, and told that with in 10 days PCB will be replaced. but i waited till 7 - Aug -2016 and called Customer care they told that sorry for inconvenience with in 24hrs problem will be resolved. but she was opened new docket . [protected] was cancelled by stating that customer was out of station even tough we are station. regarding this cancellation of docket when i called Customer care and Branch Co ordinator Mr.srikanth on Mob:[protected] they are blaming each other and they are not ready to come in conference call.

On 7-aug -2016 another docket [protected] when i enquared about old docket .


in this regard i will ask some questions
1. whether customer complaints are resolving or closing old dockets and opening new dockets
2. if recomend for cancel of the docket why customer care is not conforming with customer before cancellation of dockets.
3. what is the time taken to resolve the customer complaints in worst condition.

iam actually fed up with this IFB and customer care service by giving this type of reports to blaming and cheating the customers.

Regards
B.KOTESWARA RAO
Cust ID:10258183