IFB Industries — Poor response from IFB post raising a complaint to IFB

Address: Dhayari, Pune

I am writing to formally raise my concern regarding the IFB AC I purchased on24th April 2024, which has been fault remote and AC temperature display.

I have followed all necessary troubleshooting steps and have also reached out to your support team on multiple occasions. However, the issue remains unresolved. Since the unit is under warranty and the fault persists, I request a replacement as per consumer protection guidelines.

Request has been raised last 2 weeks and either vendor nor IFB customer team do not have an idea when this can be resolved.

It is disappointing to face such challenges with a reputed brand like IFB. As a consumer, I expect fair resolution and quality service. Please escalate this matter and provide a replacement at the earliest, or I may be forced to take further action through consumer forums.

I look forward to your prompt response.

Order ID:[protected]
Compliant request: [protected]