[Resolved] IFB Industries — Washing machine motherboard damaged due to power fluctuation, a person self claiming that he is authorised IFB technician

Harish2310

from Hyderabad, Telangana

Nov 22, 2021

Address:

B672, ngos colony Vanasthalipuram Hyderabad

Respected Team,
Myself harish resident of Hyderabad, Vanasthalipuram, NGO colony. I am using IFB front load washing machine which doesn't comes under warranty. So based on brand I have called IFB customer care & they register my complaint today Mori at around 09:43 AM and they Mr. Khader called me self claiming that he belongs to authorised IFB technician and he checked the washing machine and told that due to power fluctuation mother board got damaged & to repair it they are charging it for 5, 500/- excluding visiting charges and took 350/- took the washing machine mother board with him. Later on I received call from Mr. Srinivas IFB technician from kothapet, Hyderabad staying they don't have any person with khader working with them. Then I called khader as requested him to return back my Washing machine mother board immediately, he assured me that it will be returned back today before 08:00 PM. Time is running and there is no call or message update from that wrong guy. Then I started calling him but he haven't answered my calls. Atlast I told him that I am filing cheating case on him (khader) he replied back stating OK. Them immediately I rushed to vanasthalipuram police station and filed cheating case on him at 10:15 PM.

Please help me & IFB is responsible for all this mess.

Cheater details:
Name: Mr. Khader
Location: kavheguda, Hyderabad
Mobile no: [protected].

Regards,
Harish Shenoy. R
[protected]

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Jan 3, 2022

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2021

IFB Industries Customer Care's response Dear Harish,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Nov 25, 2021

IFB Industries Customer Care's response Dear Harish,

We apologize for the inconvenience caused to you. However, we regret to inform you that, your previous complaint was attended by private operator who has taken away the part. Kindly let us know once you receive it so that we can arrange our technician to replace the same.Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB Appliances