IFB Industries — washing machines trolleys

Ifb sells accessories like washing machine trolleys, dust covers, detergents etc.in may 2020 my washing machine gave an error "conn" and i raised a complaint with ifb and service person attended but could not able to find or explain what that "conn" error is, but, the machine was working fine when he asked us to run the machine. So they closed the issue. Next day the machine started leaking water from the bottom. So raised complaint again. The same service person came, and resolved the issue. But, this time he mentioned that since we are not using trolley (Washing machine stand) and detergent sold by ifb he or any other service persons cannot attend the service further. His reason was trolleys not sold by ifb can damage the machine, so they cannot provide the service. So we asked him to arrange for a ifb trolley which will be 1500+ rupees, but also asked him if there is any guarantee to the machine if it gets faulty because of ifb's trolley. He has no answer to that question but told us he would bring the trolley by evening, and till date he is missing!

Just for the sake of selling ifb's detergent and trolleys etc. These ifb service persons make customers to buy their accessories. Advising customer of the ifb products is acceptable, but making customer a fool by saying that service will not be provided if ifb accessories are not used is unacceptable. This can be called fraud/cheating or scamming customers and is illegal. So i spoke with ifb customer care and neither they have a clue about the warranty of the machine if damaged by a ifb trolley nor they are responding.

So, my fellow consumers, please be advised of these cheap tactics being played by this mighty and premium brand and the pathetic customer service they provide. They show a "we are at your service" attitude till we buy the product and from the moment we purchase it they show their true colors. They do not give a single damn about the customer grievances. All they care about is money and looting customer's pockets.

Choosing a premium brand like ifb assuming they deliver premium service is my fault. But i do not want to keep mute on this. I want the fellow consumers to understand and be knowledgeable about warrant of the products, your rights as a consumer. Do not let these companies cheat you.