[Resolved]  IFB — services under AMC

Address:

Chandigarh, Punjab

If planning to buy an IFB washing machine and take annual maintenance contract...think twice. I am having such a bitter experience with IFB washing machine. My IFB washing machine- executive elite is under AMC from IFB industries Ltd. I lodged a complaint regarding non-working of it 2 weeks ago vide compliant no. 14471768 which was attended by Mr.Mazid who checked the machine in 10 mins time and said everything is alright. But the machine was not washing so I lodged another complaint vide complaint no. 11195297 the next day. It was attended only after a week and a problem with drum shaft was found ( It was broken and could not be detected by the first service engineer!). I was told that it will be repaired in two days time. BUT inspite of my repeated calling the local sevice co-ordinator Mr. Sunil Sharma (phone no.[protected], I could get replies like ...tomorrow morning...this evening...sir, tomorrow for sure...like that. For the last 15 days my washing machine is out of order and could not be repaired inspite of repeated complaints and reminders. IFB post sales services are pathetic...I will never recommend any IFB product to any of my friend. Think carefully if you are planning to buy any IFB product Dr A [protected]@rediffmail.com