IFB — washing machine amc fraud

After complaint on this site more than 10 calls came on 08 dec 2018 asking same thing... Hell of a service. Frauds.
Finally late in the evening somebody lands up checks the machine and says that there are issues and because warranty is over amc cannot be done without repairs.
My query is that i applied for amc well before my warranty ended. Although the request was acknowledged by the company nobody turned up as told by them and inspite of my repeated requests. Now as it is lapse and carelessness on part of the company why should i suffer. It seems to be ploy to make fraud money on part of the company. This should be addressed.