[Resolved]  Image Consulting Business Institute — refund of my fees

Nov 11, 2017

Image Consulting Business Institute Customer Care's response ICBI empathises with the student's personal situation and would like to respond to the aspersions made by the student with facts. These facts are in no way meant to indicate any apathy by ICBI towards redressal of the student's grievance, but, are an unbiased representation of events related to the case in discussion, along with adopted practices at ICBI to protect interest of all vested parties.

The person concerned enrolled for the said course on 4th September 2017 and paid part amount for the fees, and subsequently paid the balance fees on 13th September 2017.

He began the course and attended two sessions on 17th September 2017 and 24th September 2017.

ICBI’s Director received an email dated 2nd November 2017 with the fee refund request. Kindly note that the refund request was based purely on reasons of personal nature and have no bearing on service quality standards or any deviations on commitments made at ICBI.

Since then, ICBI has had four (4) email exchanges between the student and the Director of the Institute in the last 8 days, with a clear aim to address the student’s request in a fair manner, albeit without creating precedents or exceptions that could create unwarranted exposure for the institute. The student’s stated claim therefore, that the Institute does not bother to respond is therefore factually incorrect.

Every month, ICBI announces fee subsidies, and enrolment benefits to cater to price sensitivity in a segment of our audience, and these typically come with quotas and T&C. Capacity planning and it's utilization management is a key driver of operational efficiency, and unplanned deviations have far-reaching implications on the institute's bottom-line, compounded by factors like alliance and curriculum partner pay outs and administrative over-heads, let alone a denied opportunity to another candidate.

All the implications related to servicing the refund request have been duly conveyed and explained to the student concerned. Additionally, an in-person meeting has been scheduled with the Institute’s National Operations Head based in New Delhi, The objective of this meeting is to arrive at a solution and the student himself has scheduled / fixed the time for this meeting.

We wish to clarify that all efforts initiated by the institute to move to resolution, have been put in process BEFORE the student uploaded the complaint on this Forum. The Institute is committed to meet the student at the scheduled date and time and aim with a view to resolve and requests for reasonable understanding at the student end as well.

Jun 27, 2018

Image Consulting Business Institute Customer Care's response We are glad that you aired your concerns and gave us an opportunity to connect with you and resolve constructively. We see your decision to enrol with us and now continuing in the course through our online live mode as a vote of confidence in our ability to provide you with arsenal that will help you meet your professional goals. We hope you are maximizing on your take-away from the course and participating whole heartedly. Wishing you the very best in your endeavour and journey with ICBI.