Imagine Marketing Private Limited — boat rockerz bluetooth headset 255 replacement warranty

Website:imaginemarketing.freshdesk.com/support

I claimed warranty on my boat wireless earphones on 17th jun. After a couple of weeks they have arranged for pickup through xpressbees courier service.
The pickup location was my office address. Since complete lockdown was implemented that time in chennai, my office was closed and i asked for change of pickup address to my house address. The request got accepted but since then no one has contacted me to pickup the product.
I have raised multiple queries to imagine marketing solutions complaint portal, but no response from them also. Its been more than 3 months now.
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My self buying boat blue tooth ear phone form Amazon company.some how it is disconnected both sides speaker after 3 month in warranty period. I just sowing service center to repair but they said it's duplicate. How can repair or replace please help.

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