Imagine Marketing Private Limited — Product not yet delivered after repair

Hello,

I have raised a complaint about boat red earphones that I bought from amazon and it stopped working, Therefore I created complaint about it and pick up person came from xpressbees and collected my earphones, Tracking is showing that product has reached to them, but after that, there is no update from them . Every time I call then it says busy but when I get connected via call then no one from call centre picks up the phone.

My ticket no is 1153797

Please help me get a replacement or a refund.