Indane — complaint against the number [protected] and Kasna Indane Gas Service

Address:

Gautam Buddh Nagar, Uttar Pradesh

It seems that the number [protected] which is supposed to be customer care number is there to have its own problems solved and not solve the problems of consumers. After long waits when it does connect the so called customer care representatives ask all your data and nature of the problem and then refuse to take the complaint on grounds that there computers are not working i.e the net is slow. This happened to me 3 times on different days. They brazenly and shamelessly say 'aapki puri sahaita kee jayegi' and then they say 'O computer is not working mam. Aap samajhiye..net slow to aapka bhi ho jata hoga'..on all days and on all times the net is slow! One even said that if your DBTL papers have not been forwarded by the distributor we can't help you. And that is exactly what my complaint is about.My consumer number is cx[protected] and distributor is KASNA INDANE GAS SERVICE. We did all the necessary formalities but the distributor has not uploaded the docs and so, even though the cylinder was delivered on 14 th March 2015, the subsidy has not reached the bank account. The fellow did not even give us a receipt and is perhaps trying to make a black deal out of a white one!