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Indane — Consumer No change without any information and account gets locked.

Hi, I have Indane Gas connection in Pune in area kothrud from Siddhivinayak Indane Gas. Previously my gas consumer no was provided in my gas booking diary and on cash memo they suddenly changed my consumer no without informing me that my consumer no has changed and suddenly today i need to register my account online then i am not able to register on site and i called them, ask about this issue then they told me that your consumer no has been changed. Why they are not informing me at that time only when my number has changed. And From last 5 months i have not refilled my gas so Can it be possible to locked my account. They told me that my account gets locked but this thing i heard first time.
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    Customer satisfaction rating
    8%
    Complaints
    10176
    Pending
    0
    Resolved
    841
    phone
    +91 99 1155 4411
    +91 98 4882 4365
    +91 81 2402 4365
    location
    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003