[Resolved]  Indane — delivery of old, expired cylinders

Address:

Kolkata, West Bengal

Sir My consumer number is 17033 under distributor M/s Chirodeep, 435, Dum Dum Park, Kol -700055. I would like to report about the mishap that took place at our home on 16th June at around 10:30 pm. When I opened the safety cap of a full cylinder that was delivered earlier this month, gas was coming out forcibly making huge sound. Everybody was scared and we immediately called at the emergency number 23972227, at 10:38 pm. They took all the details and advised us to put the refill cap back on (but nobody dared to take the risk of going closer to the cylinder) and assured of sending help. After 15 minutes when we called the emergency support again the guy who picked up the phone said that we have to wait for 2 hrs to get “emergency” assistance and slammed the receiver down on my face. It was really shocking! Is this what should be the response in an emergency? Thanks to fire brigade’s prompt action we avoided a disaster. However, the next morning on 17th June the faulty cylinder has been replaced by the distributor. Though we check cylinder before receiving but actually we have to rely on the delivery man’s word because he opens the seal and he checks the valve as we don’t have much understanding about this. The above mentioned cylinder was so old that the expiry date as obscure due to much use. And this is not the first time that we had to accept such old, expired cylinders. If we refuse to accept such cylinder we are told that the company sends such cylinder and if everyone wants new cylinder it’s ot possible for them to meet the customers’ demand. So we often have to accept such cylinders which could turn out to be dangerous. If checking the cylinder before accepting delivery is my duty as consumer what about the company? Why such old cylinders are still being used? How could they behave so badly in emargency situation like this? After all it could be a matter of life and death if not paid attention in time.||