Indane Gas Agency Bangalore — Indane Gas connection transfer

Address:

Bangalore, Karnataka, 560075

Sir/ Madam, I had applied for transfer of gas connection and got the papers for that. I was out of city for 1 year so I could not get the connection transferred. when i returned I could not find the papers but I have a scanned/xerox copy of transfer document. Now, the new gas agency ( to which the transfer is to be done) is denying giving the connection based on xerox copy. They have asked me to get a duplicate copy of exchange papers. And, the old gas agency (from where the connection needs to be transferred) is denying duplicate copy saying they can issue it only once. Both are saying that there is no other way out. I am not sure what to do to get the connection transferred. Priya