[Resolved]  Indane Gas — indane gas - amount deducted from my bank but the money yet to be received by merchant (indane gas)

Sir,
On 09.08.19, i made a payment of rs. 604/- at 8.13 pm against an indane gas booking through umang with ref. No.904897. After that a message received in my mobile from cyl bkd, etd to make online payment which is valid for 03 hrs https://indane.co.in/paynowe.php. then i made payment by paytm and payment made to techprocess [protected]@icici "iocl dc lpg" with upi reference id[protected] and the amount debited from my sbi account and it was successful and got a receipt from paytm. But the one month has passed i have several times written to iocl and he denied that the payment has not been credited by them but paytm informed that the payment has been made successfully to iocl.

Kindly look into the matter and kindly arrange to refund indane booking amount of rs. 604/-. I added screen shot of paytm and sbi for transaction details.
+2 photos
Was this information helpful?
No (0)
Yes (2)
Sep 7, 2019
Complaint marked as Resolved 
As per message of of IOCL last received on 7th September, 2019 that No online transaction done on that dated book 10.08.19. If the amount has been debited from the account and not refunded till date kindly get in touch with bank for reversal.
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
Sep 07, 2019
Updated by mohantylingaraj
I could not understand where about my deducted amount. Where I can claim the same. Sent the IOCL last message.

Complaint comments 

Comments

My consumer no. 06585
gas boked on 3-9-19
payment made through debit card twice
644/- and 644/-. banker debited
my sb account.
gas received today vide tax invoice
no.[protected] of
Siddhartha enterprises, Hyderabad
IOC refunds excess paid amount

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Oil Corporation [IOC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    13273
    Pending
    0
    Resolved
    5155
    Indian Oil Corporation [IOC] Phone
    +91 99 1155 4411
    +91 98 4882 4365
    +91 81 2402 4365
    Indian Oil Corporation [IOC] Address
    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003
    View all Indian Oil Corporation [IOC] contact information