[Resolved]  Indane Gas — Not attending to a complaint

Address:

West Godavari, Andhra Pradesh

Just because of being a customer to the Indane Gas, we are not able to cook. Indane gas people don't have sufficient technicians to attend complaints, and more over they suggest the customers to rectify problems their self. We got deliver a refil on morning at 8.30 on 10th September, and found that refil has leaking when the deliver boy opened the nozzle cap was making a sound. The deliver boy replied that due to transport its making sound as we raised question why its making sound. I kept it outside and made a complaint on toll free number by 9 am, based on complaint same delivery boy with another person, (both are not technicians) came to home by around 1.30 pm, and started shouting as I made a complaint. After I that they said that that refill doesn't have leakage by pouring water on the tip of the refill, and they left. As ours double cylinder connection I again heard the same sound when I tried to open the nozzil cap, as the delivery boy said it sounds like that not to worry, I tried to connect with regulator. when I tried to connect the regulator the pressure is pulling up the regulator and gas coming out. I disconnected the regulator and called to Indane gas agency. Agency people not at all having time to listen customers. when I was complaining about this simply they are asking account number and saying message us your account number and disconnected call. This all happened on 21st October. On 22nd October morning I visited agency and explained everything to the manager. Then the manager gave me a rubber voucher and told me that there will a voucher in the refill you please change that, then your problem will be over. I requested that how can I change as I don't know about that, and asked could you assign someone to do it, then manager said ask the delivery boy and gave his number, I called him three times, he didn't attend my call, then I said the manager, he called to delivery boy and made him to speak with me, he said that he is in line to delivery, he will come. Its already 2 pm cannot prepared lunch at home. Again I called delivery boy, after he remembered as I complaint on him last month again he disconnect the call, after some time I called him again then he replied he is at nearby village while going to agency he will come to attend the problem. And now the time 4.53 pm no one came yet to fix the problem. What can I do, please help me out. Thanks.