Indane Gas — online payment and booking not showing in modern gas agency portal

Address:

Kanpur, Uttar Pradesh, 208011

Dear sir,

I have booked a cylinder on 04 jan 2020 and paid 733/- through debit card. When i called modern indane gas agency than he said that he has not received any booking for 04 jan 2020, so that's why not delivered yet.
Modern gas agency booked a new cylinder on 15 jan 2020 and its delivered on 17 jan 2020, and i have paid for this cylinder in cash.
I have complaint many times to your customer care no. [protected]
But they are providing wrong resolution continuously.

I have registered a complain against this case in consumer help line.
The details are as follows :
Consumer help line complain no. 1868898

Plz look this matter, i want to know where is my payment gone which i have paid on 04 jan 2020.
One more thing i want to share with you that the booking of 04 jan 2020 is showing in my indane gas app and web login also.
I am attaching a screenshot for booking and payment confirmation

Consumer no. [protected]