Indane Gas — re-please regulator

Address:Amravati, Maharashtra, 444905

I am indane gas company' s costumer having connection no.16195 in katariya gas agency morshi dist amaravati. My regulator got faulty and presently its leaking gas. I went to katariya gas agency to change my regulator. But they are not change

Therefore i want you to please suggest me what to do. As far as i know it's company's duty to change regulator free of cost
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Till date cylinder not against the cash memo [protected] .Booking date was 09-Jan-2019.Reference no. 709530.Booking number 709530.
Customer ID :1305990.
Message coming that your cylinder is delivered with cash memo number [protected].

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