Indane — GURUDATTA GAS AGENCY RESPONSE AND SERVICE VERY WORST

Address:

Hyderabad, Andhra Pradesh

I AM HAVING A GAS CONNECTION NO.444237 WITH GURUDATTA GAS AGENCY SITUATED AT GREEN HILLS COLONY, KOTHAPET, HYDERABAD. I HAVE BOOKED FOR REFILL OF GAS CYLINDER ABOUT 10 DAYS BACK AND I HAVE NOT RECEIVED THE REFILL TILL DATA. ON ENQUIRY FROM THE GAS AGENCY YESTERDAY I.E., 19.02.2015, THEY HAVE INFORMED THAT THERE IS SHORTAGE OF DELIVERY BOYS AS SUCH, THE REFILL WILL BE SENT TODAY I.E., 20.02.2015. TODAY, AFTER TRYING FOR THE ABOVE AGENCYFOR ABOUT AN HOUR OR SO, I GOT A RESPONSE FROM THEM "THAT THE REFILL HAS ALREADY BEEN DELIVERED ON 16.02.2015. THE LADY WHO IS TAKING THE CALLS IS REFUSING TO GIVE HER NAME, SINCE BOTH THE INFORMATION HAS BEEN PASSED TO ME BY HER ONLY. AS CAN BEEN SEEN FROM THE ABOVE, I THINK MISCHIEF IS BEING PLAYED BY THE ABOVE GAS AGENCY. THIS IS NOT THE FIRST TIME, I AM FACING THIS PROBLEM. PREVIOUSLY ALSO I HAD FACED THIS PROBLEM AND THEY DELIVERED A REFILL ONLY AFTER A LOT OF PERSUASION TO THE ABOVE GAS AGENCY. THERE ARE OTHER CUSTOMERS ALSO WHO ARE FACING THIS KIND OF PROBLEMS. IF YOU DO NOT TAKE ANY ACTION NOW ALSO, YOUR GOODWILL WILL BE SPOILT IN THE MARKET BECAUSE OF THIS GAS AGENCY. I, THEREFORE, REQUEST YOUR GOOD OFFICE TO KINDLY TAKE NECESSARY ACTION AGAINST THIS GAS AGENCY AND PERSUADE THEM TO IMPROVE THEIR CUSTOMER SERVICE. YOU ARE ALSO REQUESTED TO PROVIDE THE GAS REFILL IMMEDIATELY. THANKING YOU IN ANTICIPATION OF AN EARLY ACTION IN THIS REGARD. WITH REGARDS, P.S.S. NARASIMHA RAO