[Resolved]  Indane — HOME DELIVERY - GENERAL COMPLAINT

Address:

Nanded, Maharashtra

DISTRIBUTOR - SHAMA INDANE SERVICES, NANDED (MS), CONSUMER NO.-015622 RES. SIR, I AM A GENERAL CUSTOMER OF THE DISTRIBUTOR AS CITED ABOVE SINCE 08/06/1995. LAST TWO YEARS I AM OBSERVING THAT THE DISTRIBUTOR IS NOT GIVING REGULAR SERVICES TO THE CUSTOMERS.CUSTOMERS ARE NOT RECEIVING HOME DELIVERY SERVICES. THERE IS REGULAR SERVICE OF GAS BOOKING (REFILLING) ONLINE AS WELL AS AT THE DISTRIBUTOR'S SHOWROOM. BUT THE DISTRIBUTOR NEVER PROVIDES HOME DELIVERY SERVICES DURING THE WHOLE YEAR. AT ANY TIME WHILE THE DITRIBUTOR PROVIDES HOME DELIVERY SERVICE ONE OR TWO TIMES DURING THE YEAR THE DELIVERY MAN DEMANDS EXTRA CHARGES OF Rs.20-30 PER CUSTOMER FOR WHICH NO CASH RECEIPT ISSUED. YOU CAN OBSERVE THAT THERE IS HUGE CUSTOMER LINE OF ABOUT 300 WITH EMPTY CYLINDERS FOR EXCHANGE AT GODOWN SITE AT PURNA ROAD, NANDED DAILY. IF THE DISTRIBUTOR PROVIDES REGULAR HOME DELIVERY SERVICE, WHY THERE IS HUGE LINE AT GODOWN SITE EVERYDAY? WHILE EXCHANGING THE CYLINDERS AT GODOWN SITE, THE DELIVERY MAN DEMANDS EXTRA CHARGES OF Rs.5-10 FROM EACH CUSTOMER. THE DISTRIBUTOR IS NOT GIVING ANY CONCESSION TO THE CUSTOMERS TAKING DELIVERY AT GODOWN SITE AT THEIR OWN RISK. I KINDLY REQUEST YOU TO TAKE STRICT ACTIONS AGAINST THE DISTRIBUTOR AND STREAMLINE THE SERVICES TO THE NEEDY CUSTOMERS IMMEDIATELY. YOUR'S FAITHFULLY S.N.JESU