[Resolved]  Indane (Indian Oil Corporation) Lpg Connection — Non receipt of refill cylinder even 10 days after the bill or cash memo has been generated

Address:683101
Website:indane.co.in/customer-care.php

My conusmer no. [protected] booking reference 582682

I have booked for my refill cylinder on 8th of april 2016. The bill or cash memo was generated on 24th of may, 2016. Its been almost days since the above has been generated and the cylinder is not yet been delivered to me.
When i contacted them on 26th they told it will be delivered the next day. But nothing happened. On 31st when i contacted them again they are telling it will be delivered in another 2 days.

While checking with their ivrs booking system, it has be noted they has delivered for the bookings until 16th of april. So what happened to my booking which has been made on 8th of april..??

How long do i need to wait? Its very poor customer service from the distributor.

Distributor name - manu flames, aluva ernakulam
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Aug 6, 2016
Complaint marked as Resolved 
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2016
Indian Oil Corporation [IOC] Customer Care's response
We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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