[Resolved] Indane LPG — No approximate time given for cylinder delivery | |||||
Situation: We booked our Indane gas cylinder on-line on 26 May, 2016 with Shre Ram Gas, Vadodara. On 27 May, the message came at 05:06 pm that invoice is generated. On 28 May, the message came that booking is canceled. Reason: Door Closed. Complaint / Suggestion: 1. When they send the message of invoice generation, they should also give some time range (may be of 3 to 4 hours) when the cylinder is likely to be delivered. They should not expect that the customer cannot move out of home for next 24 hours. 2. I tried to give a suggestion on indane website. It asked for my details, but the box where I can write my suggestions / complaint did not appear. 3. When I attempted to book the cylinder again, it gave message: booking already done in IVRS. Please convey to Indane and Shree Ram Gas Service to think from the point of view of the customer to provide service. Thanking you and expecting a positive action. Was this information helpful? | |||||
Jul 1, 2016 Complaint marked as Resolved Indian Oil Corporation [IOC] customer support has been notified about the posted complaint. Verified Support May 30, 2016 Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.
IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.
Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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