[Resolved]  Indane — NON DELIVERY OF REFILLS EVEN AFTER GENERTION OF CASH MEMO

Address:

Thiruvananthapuram, Kerala

my consumer no is 19673 with capital Gas agency Trivandrum. I have booked my refill on 30 sep2014. As per recorded information, the dealer had delivered bookings upto 12/10/14.Also 30 sep booking had cleared on 02/oct as per the portal. But I have received cash memo generation sms on 10/oct. In spite of repeated request made to the dealer, no cylinder was delivered till to date. today I have visited the dealer to take delivery in person and found that no memo has generated against my booking. They have informed me that all the recorded information available regarding status of booking and cash memo generation etc are not sacrosanct and are bogus as they haven't received enough cylinders to distribute for bookings on 30 Sep 2014 till to date. It is mentioned here that, as can be seen from your portal, the dealer has provided 10-12 cylinders to many consumers, where as they are unable to provide me my 05 refills of the year. in this regard my complaint on portal reg nos. 1638832 dt 12/11/14 and 1641832 dt 14/11/14 are relevant. However, unfortunately no action has been taken neither by the company or the dealer. Every time when contacted the dealer is giving different reasons for non delivery, indicating possible manipulation. sincerely A S Thomas (mb [protected])