Indane — Non-delivery of Refll Cylinder

My Consumer No. 17564 at Golden Flame (Kolkata). Despite booking of Cylinder through IVRS on 10.05.15, the same had not been delivered till 03.06.15. On several requests and personal visit on 03.06.15, the Refill Cylinder was delivered in the after-noon of 03.06.15 not in home but at a distance of 500 mts from my residence for which I had to hire a rickshaw to carry the Cylinder to my home for Rs30/-. On enquiry from the dealer I came to know that the delivery-man is reluctant to make delivery unless I pay a hefty tips as demanded by him. Please advise me whether I am compelled to give tips i.e. Rs.50/- as claimed by the delivery-man or will you take some stringent steps to set the matter right. Your advise is eagerly solicited. PRABIR PATRA, Mob. N0.[protected]/[protected]