Indane — Non intimation of agency closure and non supply of gas cylinder

Address:

Ernakulam, Kerala

My consumer card number is KSEO 009748. My supply agency Ajoy has was closed and the same was not intimated to me. After 3 months of non supply of the booking confirmed cylinder I came to know from friends that ajoy agency has been closed and I had to approach Gokul gas agency at Vytilla for the cylinder . Gokuk staff has informed me to collect the confirmed cylinder from their office. On approach I could see that there is a long queue of ladies with empty cylinder in front of the Agency which is same for the last one week. The supply staff has parked their vehicle on the Highway and I have to pay the bill at office and collect the cylinder from thier supply van while the staff is on rest. The entire approach was wrong towards customers and due to my physical ailments I could not care the full cylinder to my car. Kindly help.me Priya Sreenivasan