Indane — Not getting cylinder

Respected Sir, I would like to introduce my self as Chandrasekharan Nair and I would like to place before you my grevience regarding the hardship that I have been put to in obtaining refilled cylinder, which is registered in my fathers name, Shri Balakrishnan Nair, Gas Consumer number 485, previously under Sree Kumar agencies, Indane distributors, Haripad, Alappuzha district, Kerala and currently transferred to more than an year back to Kuttikkatt flames, indane services, Aikya junction, Kayamkulam PO, Alappuzha district. From the time the gas connection was transferred to M/s Kuttikkatt flames, we are were receiving the gas cylinders regularly until a serious health problem resulted in my father being hospitalized for 4 to 5 months. During this interval we were unable to refill the cylinder since we had spent most of the time at hospital. After my father was discharged and the need for refilling a new cylinder arose, we submitted refill request using Spell Checkregistered mobile( [protected] ), when we were informed by voice message that we need to contact the agency. Accordingly, when we contacted the as Agency in person, we were informed that due to delay in obtaining the refill cylinder, the gas connection had lapsed and hence it needed to be renewed using Aadhar. Hence, we had submitted the Aadhar and other necessary documents by personally visiting the gas agency. We were then aprised by the gas agency officials that we would receive the cylinder within 2 to 4 days. However since then we did not receive the refill cylinder even after a waiting for a weeks, time. Hence we contacted them over phone several times for the last three months and unfortunately each time we call they gave as some excuse such as lorry strike and so on. We had booked the gas on registered mobile but we dont receive official message from gas agency. I would like to bring to your notice that since my parents are old aged they completely dependent on me to get the gas connection issue resolved. But since I am not staying with them as I am working at Coimbatore for my livelihood I am put to severe hardship trying to resolve the issue over phone. I request you to kindly do the needful and help me in this regard. CHANDRASEKHARAN NAIR B ECE, AMRITA SCHOOL OF ENGG, COIMBATORE PHONE.[protected]