[Resolved]  Indane — refill delivered without receipt

Address:

Bangalore, Karnataka

My name is Rajashree and i am the customer of Indane gas (Gajanana Enterprises) since 1991. I am facing lot of problem with the gas delivery boy Mr. Srinivas Reddy who delivers the cylinder for koramangala 7th block. The problem is he has not given the receipt against the delivery of the gas cylinder. Actually yesterday i had called up to 24hrs IVRS no. to know the status of the booked refill cylinder but i was surprised to know that my cylinder was already on monday and i was getting the information about the receipt no. that has been delivered. Regarding the same when i asked the delivery boy he said don't worry i will deliver the cylinder he said but the actual reason was he had already delivered the cylinder to somebody else the one which was booked in my name. But the cylinder was delivered today without receipt today 26/2/14 and when i asked him for the receipt to sign he said he will bring it tommorow, this is not the first time it is happening but this is 3rd time and regarding this i went to agency and complained but no necessary has been taken till know. They say we will take care about the matter complained but it is of no use. I think it is better to change the delivery boy itself. I think there is adjustment between the delivery boy and the agency manager. To lodge the complaint i tried calling agency but they never pick up the phone to respond. One more thing which i would like to bring to ur kind notice is the delivery boy sells the refill cylinder illegally to the people around 5o 6 10 cylinders everyday. Kindly take the necessary action towards the complaint lodged. regards rajashree