[Resolved]  Indane — Refusal of refill booking though confirmation SMS came from indane

Address:

Hooghly, West Bengal

Dear Sir, I am Manindranath Das, resident of Singur, Hooghly, WB. My Consumer Number: 11433, I belong to Indane Distributor: Singur Gas Service, Singur. I bokked for refill on 26.08.14 and refill booking reference is- 374682. My cash memo generated on 28.08.14 and reference no is: [protected]. But till date( i.e. on 27.09.14) no cylinder has been delivered to me. Today As I went to the distributor office, they said that no refill booking has been made from my end. They book a refilling today. If I did not book for a refilling then how the confirmation SMS from Indane came to my mobile with refill booking reference number on 26.08.14? Why cash memo generated on 28.08.14 with reference [protected]? More over, They did the same thing previous month also. In the previous month my cash memo was cancelled after generation. I had to book feshly. Why the same thing happening every month? It is nothing but harashment to a consumer. The booking and delivery process is not going in a fair manner. This type of incident is not expected from Indane. Hope recurrence of such incident will not happen in future. Thanking you. With regards Manindranath Das Con No. 11433 Singur, Hooghly. West Bengal