[Resolved]  Indane — Supply of low weight gas.

Address:Kolkata, West Bengal

Dear Sir/Madam In reference to my complain no - 1571260 & 1583569, I have received a gas (Indane, Consumer No - 08116, Distributor Name - Dum Dum Gas Supply Agency, Dum Dum, Kolkata, W.B.) in the month of 20th Aug-2014 and I registered a complain against this Gas Cylinder last week. But unfortunately I did not received response from IOC or their authorised distributor i.e. - Dum Dum Gas Supply Agency, Dum Dum Road (Registered - Ph no[protected]. On 20th Aug 2014 my parents received gas from the distributor people and they deny to weight the gas before supply my parents has told the Gas supply person that the weight is not all right but the Gas person argue with my aged parents and supply the low weight gas. I have used only 8days and I have taken next Gas whereas one Cylinder takes one month. As this is festival month and I have pay full Cylinder amount so please replace my GAS in this festival month so that my family can enjoy this festival. Looking forward for your kind response. Prodyat Kumar Das Ph - [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Prodyat,

We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

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