Indane — Suspension revoke

Address:	Buxar, Bihar
Website:	www.iocl.com

Dear Sir/Madam This is my painful email to you because of harrshed by the distributor since JULY 2015 and I m very much shocked about such type of poor services and behaviour by esteemed company like INDIAN OIL CORP.I am going through very upset situation since last couple of month due to the small problem created due to some mistake. I have logged a complain on 22/07/2015 regarding suspension of my existing LGP connection vide reference complaint no.is 2255639. After a week due to repeated pressure given on your customer care I have got reply and they said that you can submit your KYC to the distributor, next day I went and submit the KYC to the distributor but they didn’t give me any receiving of KYC document while asking they said that unless and until we don’t know how to feed this KYC to your consumer ID we didn’t give .After a week again I went to the distributor and asked my queries regarding suspension of my LPG connection they told we are working on this and will be sorted out within fort night .After fortnight again i went and contact the distributor he said plz again submit the KYC because your previous one was somewhere lost again I have logged online complait vide reference no.2332829 dt 13/09/2015 .Again I have submit the KYC to the gas distributor and again he didn’t give me any receiving and said that you want your suspension revoke so what is the purpose of receiving the proof of KYC You can go we will do immediately .Again yesterday i, e on 23/09/2015 while i asked sir what about my complaints have you done KYC and revoke my suspension he said the concerned person told that he has no time and will do after 2-3 days .This is very poor customer service’s want the contact no. area manger of indane gas of that particular area he said I don’t know then i search the complaint no . on display board of gas agency and the no is [protected] the no. Is out of order then i contacted the customer care and asked the no.he suggest me the no.[protected] but this no. Is also out of order. So being a PSU employee I don’t have enough time for resolved such type of simple problem and allegedly harrshed by the gas agency. So finally I am deciding to go to consumer forum against such type of worst service so its my humble request you can treat this matter personally and do the needful . Thanking You MADHU SHANKAR CONSUMER NO.31906 C/o SURENDRA KUMAR CAHRITRAVAN JAIL ROAD buxar-802101 [protected]