Indane — Transfer of consumer account with surprise

Address:

Hyderabad, Andhra Pradesh

My indane gas consumer No.cx278522 with Madhavi Gas Agencies, shaikpet, , Hyderabad . Surprisingly an sms msg. from Indane gas recd by me recently intimating that the consumer a/c has been transferred to Siddartha agencies, Koti, hyderabad without my knowledge/necessity on the plea of administrative reasons advising me to contact the new distributor. I don’t understand the mode/fun/logic of customer service rendered by iocl transferring my account to a new distributor located 15kms away from my locality whereas the existing agency is within 2kms from my residence. It practically creates lot of inconvenience/hardship I have to face with uncertainty for the refil to be delivered to me every time after booking . I tried to contact both the distributors for further info but in vain because the phones were not at all lifted. I wonder such a big corporate unable to provide the proper reasons/guidelines to a customer and if it warrants my account can be transferd to other nearby distributor .