Indane — Unethical approach of M/s Anand Gas Palarivattom cochin

I am an INDANE customer of M/s Anand Gas Agencies Palarivattom.My consumer No. is 33519. The last refill was booked on 11.05.2015 with booking ref no.460025.After one month the agency was contacted to know when the refill would be supplied.They told that the refill cylinder would be delivered on 15.06.2015. But the same was not delivered on that day.Since the agency failed to deliver the refill even on Thursday(18.11.2015) contacted them over phone.To this they told the refill has already been billed and the supplier has already left the agency to deliver the refill.But we did not get the cylinder on Thursday or Friday and the reply from the agency was that the supplier was on leave.It is still not understood as to what the customer can do to make availability the agency staff like the supplier.On further enquiry on Saturday they reported that the cylinder would definitely be made available on Monday(22.06.2015). To my astonishment the agency intimated today(22.06.2015) that the supplier is on leave and the cylinder would be delivered on Tuesday(23.06.2015). Sir, Really fed up...There is no news in the news paper or TV that there is shortage of Indane gas.Further the agency itself admits that the refill was billed and the supplier had already gone to deiliver it.The reason told by them is that they don't have suppliers!. I strongly feel that there is some foul play behind such an attitude of the agency.Being a customer I am totally helpless in ensuring sufficient number of supplier staff to the agency.My two children are going to school at 06.45 am and we find it extremely difficult to prepare their breakfast and snacks in time depending on electric heater or Induction cooker which are all working on electricity and the electric supply is not reliable. I therefore request you to take necessary action to get me my booked refill cylinder today itself and to ensure that the agency behaves in a more responsible and customer friendly way in the future. With best regards K.P.Rajan 35/966-C NJRA 15A NORTH JANATHA ROAD PALAIVATTOM-25 MOB :[protected]