[Resolved] Independent TV — delay in dth installation and poor response from customer care

Meghashyam77

from hyderabad, Andhra Pradesh

Address:

Hyderabad, Telangana

I have registered for indipendent TV on 19-Dec-2018 and paid full amount of 1999 Inr. Till now the connection is not installed it almost 40 days are completed. I called customer care many times, intially it was told it will take 10 to 15 days. Now telling server is slow since week, no proper response from team, nor register a complaint to resolve. Every time telling it will be resolved in 48 hrs or server slow.

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Jul 29, 2019

Complaint marked as Resolved

The complaint is not yet resolved. I have been mailing to independent tv customer care for refund of my money, but it was not done yet.

Feb 21, 2019

Updated by Meghashyam77 RMN is [protected] issue still not resolved

Feb 21, 2019

Updated by Meghashyam77 [protected] is RMN

Jul 29, 2019

Updated by Meghashyam77 The complaint was not yet resolved, the refund amount was not yet credited. I have been mailed multiple times to independent tv care, but there is no proper response or action.

Nov 08, 2019

Updated by Meghashyam77 you can see the mail communications as evidence.

REF 1376785 REFUND REQUIRED
Inbox
x

nodal.[protected]@independenttv.in
Mar 28, 2019, 10:27 AM
to me

Dear Mr. Megha Shyam,

Thank you for contacting us.

At the outset, we would like to sincerely apologies for the experience you have had.

We would like to inform you that the bank details you have shared with us for refund process have been forwarded to our account department and the amount will be refunded within 2 weeks.

We appreciate your patience.

Regards
Independent TV
Contact numbers:
For complaints/requests:[protected]toll free)
Available between 9:30 a.m. to 6 p.m. (Monday to Saturday)
E-mail: nodal.[protected]@independenttv.in

From: megha shyam <[protected]@gmail.com>
Sent: Friday, March 22, 2019 11:58 AM
To: Customer Care <[protected]@independenttv.in>; NODAL.[protected]@independenttv.in
Subject: Re: Initiation of refund for your Independent TV connection

Dear Sir,

Can you please help me in refunding of my registration money 1999/-, please refer the details in the below mail.

I have registered for DTH in the month of Dec'18.

Regards

Mghashyam.Nelli

[protected]

On Mon, Mar 4, 2019 at 12:01 PM megha shyam <[protected]@gmail.com> wrote:

Hi

Please refer below requested details.

Booking ID

Customer Name

Email ID

Contact No.

Bank Name

Account No

IFSC Code

Branch

R[protected]

Meghashyam Nlli

[protected]@gmail.com

[protected]

ICICI Bank

[protected]

ICIC0001804

Financial district branch, hyderabad.

For your information, your representatives were never called me for installation and i was available all the time.

Please make sure that the money will refund ASAP.

Regards

Mghashyam.Nelli

[protected]

On Thu, Feb 28, 2019 at 8:24 PM Customer Care <[protected]@independenttv.in> wrote:

We would like to inform you that our representative(s) have been trying to contact you pertaining to the installation of DTH equipment but due to your unavailability, they were not able to process this activity.Dear Customer,

Greetings from Independent TV!

We would like to inform you that our representative(s) have been trying to contact you pertaining to the installation of DTH equipment but due to your unavailability, they were not able to process this activity.

In accordance with the new regulations set forth by TRAI, we had to incorporate certain changes in our existing plans and our older packs are no longer available. Since you had booked a new Independent TV connection with one of our previous packages, we won’t be able to offer you the same in the present phase of revised regulatory regime. As a result of this, we are initiating a refund of the amount already paid by you.

In order to complete the refund transaction, we willrequire the following details.

Booking ID

Customer Name

Email ID

Contact No.

Bank Name

Account No

IFSC Code

Branch

Kindly send us an email with the aforementioned details on [protected]@independenttv.inand be rest assured that the paidamount will reflect in your account within 7 to 10 working days from the date the refund is processed.

We expect your response in the next 3 working days. If you still have any queries, then please contact us at [protected].

Looking forward to serving you again!

With regards,
Team Independent TV

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megha shyam <[protected]@gmail.com>
May 7, 2019, 1:23 PM
to nodal.south

Dear Sir,

The request was still open, I have not received any refund yet. It was almost 5 weeks completed.

I request you to look into the issue and resolve it as soon as possible.

Thanks in advance.

Regards
Mghashyam.Nelli
[protected]

megha shyam <[protected]@gmail.com>
May 17, 2019, 12:03 PM
to Customer, shweta.kumar, nodal.south

Dear All,

Please look into the refund issue and request you to resolve as soon as possible.

Hence i will proceed legally and with ombudsmen team.

Regards
Mghashyam.Nelli
[protected]

megha shyam <[protected]@gmail.com>
May 29, 2019, 10:51 AM
to Customer, shweta.kumar, nodal.south

Hi All,

gentle remindar!!!

Request for payment as early as possible.

Regards
Mghashyam.Nelli
[protected]