[Resolved]  India Infoline Finance [IIFL] — fake credit report or cibil score

Dear krazybee (Iifl),
I am saurabh rajesh joshi holding email id [protected]@gmail.com. I just checked my experian and cibil credit scores at wishfin.com, where i found you have reported a fake update of my delayed payment for experian and equifax credit score whereas nothing such was found in my payment history. I have been two years old customer of krazybee and nothing such was expected from you.
You have always advertised that you will allow a chance even if we have been late for 3-5 days and and i didn't even haven't delayed payment by even one day, i want to know why is this fake report posted in my credit score.
I request you to immediately update experian & cibil that it was a fake update and dont destroy the life of students by doing such acts. Due to this my credit score has been reduced from 750 to 630.

Please find attached:-
1) scores by experian and cibil from wishfin.com
2) fake update by krazybee (India infoline pvt ltd)

Please revert me with the update at the earliest you can, with the news of correct reporting to equifax (Even you cant see any such late payment that was 27-57 days pending) i never paid you late please have a glance.
+5 photos
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May 24, 2019
Complaint marked as Resolved 
I did not receive any call from IIFL/Krazybee neither any email but now the account is shown closed in my credit report.
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
May 02, 2019
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.
Verified Support
May 07, 2019
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We hope that you have received a call from our senior officials of krazybee & they have addressed in detailed about your concerns.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.
May 07, 2019
Updated by Saurabh65
I haven’t received any call from IIFL.
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