India Post — complaint against irregular duty of postman and lost article from parcel

Address:

malipeth road, district kishtwar, jammu and kashmir, Kishtwar, Jammu and Kashmir, 182204

Dear sir,
I would like to submit a complaint against the postman of district kishwar, jammu & kashmir. He never delivers any article whether it is a document or any parcel or any other thing to the prescribed address. Rather he calls the respective person on his/ her mobile number and asks them to come to the post office and collect their articles or puts our valuables to the nearby shops for their delivery by the third person. Recently i order some articles from amazon india. The app showed the article will be delivered within a week. After a weeks time, i got a call from the above-said postman and he asked me to come to the post office and take your parcel. As i went to the post office, he said i gave you a call some days ago also for telling you that your parcel has come and take it. I asked him why don't you deliver parcels to the given addresses, which is your job. For which he stood silent. As i saw my parcel, it was tampered and one of the two articles was missing from the parcel. I asked him what is this and where is my other article. He started making lame excuses like it came as it is, some days ago. It s my humble request that please take some stern action against him, so that in future no one has to suffer, as today i lost my article, in future, somebody can lose any valuable document. Also, the other staff members are very rude in behavior and do not cooperate.