India Post — complaint regarding item stolen from my parcel

Address:

Cyberabad Sub Post office ,India Post, Cyberabad, Hyderabad, Telangana, 500081

I had sended some items of total weight 5.4kg on date:-2/3/2020 to my parents through india post from madhapur, hyderabad, telangana to rohru, shimla, hp.

These items are :- one trousers (Nike) (₹1250), one saare (₹2600), one watch (Titan) (₹3195), money bag containing ₹7000, 10-15 biscuits packets, one more eating item, small cloth hanger, a letter written for my parents, etc.

These items, i had purchased for my parents and brother from my first salary.

But, yesterday when my parents opened it, i am also on video call, we see that all the expensive items are stolen from it, and replaced with 3 different clothes, hand wash, earbirds etc. To manage the weight 5.4kg.in parcel we only receive some biscuits, trouser empty packet, empty watch bag with bill, only petikot of saare.
They have stolen trouser, saare, watch, money bag containing cash and even they stole the letter also.

This can only be done the person who knows about the items, and a member of india post, because as they opened the box and replaces all expensive items with different items, and again closed the box as it is can only be done by a member of india post office madhapur because they asked from me about the items when i am posting.

This can not be done by any theif because a theif can simply take the things, he will not going to put different items in place of it to manage the proper weight.

And yesterday when i go same post office, told me "beta next time se dhayan dena, choro ab jo ho gaya", again he said "beta last time bhi aisa hi hua tha ek aadmi ne ₹40000 ka saman bheja or sirf ₹5000 ka pahuncha". Fir bolte h "indian post sirf books or letter bhejne ke liye h aap kyo bheje, jab ki meine unhe bataya tha saman ke baare sab kuchh, unko wapas kar dena chahiye tha".

After this type of incidents no one going to trust a government services like indian post.

The things i have purchased from my first salary for my parents. I feel shame in front of my parents when they opened it.