India Post — loss of passport due to negligence of post office

Address:

Vadodara, Gujarat, 391410

Myself akash p. Mirani, residing at bhayli, vadodara. I had applied for passport at nizampura, vadodara passport office on 13th feb 2018. My passport file reference no is ah[protected] and the passport no is r9398938.
It was dispatched on 19th feb 2018, when the status of the passport was stagnant and i didn't receive it, i started inquiring for the same at local bhayli post office, they told me to contact fatehgunj branch, the branch informed me that the article no. Ebg[protected] has been misplaced and asked me to give a written as well online complaint against the same. I gave a written complaint letter as well lodged an online complaint; complaint no: [protected] but even after so many days passed they are not replying nor paying any heed. I have been continuously following up but they shamelessly are sending me from one department to other. After all this i apporached national speed post office, they're having audacity to say that its not their duty to reply to me, they are bound to reply to the sender and not the addressee. The sender being passport office should approach the speed post by writing a letter onto which they shall reply.
While i contacted at passport office the official there said that they require a letter from post office with a note stating that the article has been lost. I am totally upset with this kind of behaviour from government department.
I am afraid my passport might get misused by someone and i realize that it is a threat to me and to the country as well.
This is a serious matter and needs to be sorted out quickly.
So, i request you to consider this complaint to take necessary action immediately and dispose the enquiry at the earliest.